Shipping & Returns

SHIPPING POLICY

All orders are processed withn 3 - 5 business days. We wont deliver the items on weekends or holidays. If there is a delay in the delivery of the book, we'll communicate it as soon as we can.

Shipping charges for your order inside Spain will be 5€. Shipping charges for your order outside Spain will be 10€.

Chromatic Patterns is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

We are shipping internationally but only inside Europe at this moment. If you are subscribed to our newsletter, we will notify you as soon as we are able to ship worldwide.

Return & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of use

To initiate a return or exchange, please complete the following steps:

  1. Send an email ( chromaticpatterns@gmail.com ) telling us why would you want to return or exchange the product

  2. Say the product you want to return and if you want an exchange for another product or a full refund

  3. Text us your bank account number ( if you want a refund )

  4. As soon as we receive the product, we'll proceed to transfer you the refund or to send you another product of your choice (that would take between 3 - 5 business days)

  5. We'll take care of all shipping cost in the process so, please, tell us how much that cost you

Payment Methods

 

- Credit / Debit Cards
- Paypal

- (For Online Lesons): Bizum, Paypal, and bank transfer